One of the biggest problems would be that of ‘attrition’. It is not easy for companies to attract and retain the right kind of employees. Most qualified professionals perceive it to be a low-grade kind of job. Besides popular perceptions about BPOs and pressures of 24×7 environments also refrain professionals from opting KPO companies as a career.

“It is quite tough at times to attract professionals who have such a degree of specialization owing to the lack of institutes catering to such specialized training.

As in the case of BPO the only prerequisite to get a job is knowledge and ability to speak fluent English. However, in KPO the companies look for individual who are homogenous mixes of knowledge, English speaking skills, attitude and prior work experience.

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